Privacy Policy

Your Privacy and Information

 

What information do we collect and how do we use it?

 

When you make a purchase on the Guinea Pigs Australia website, or send us a message requesting assistance or information about any of our products and/or services, you acknowledge that by providing us with your personal information you consent to our collection, use, and disclosure of this information both for the purposes for which it was collected and also to communicate with you about a related or ancillary reason which could include but is not limited to the following reasons:

  • To process and fulfil the order you have placed, including communicating its status, and contacting you about delivery

  • To respond to your request for product or service information

  • The date and time of your visit to the site

  • Administer and manage the services we provide you

  • To third party service providers that assist us with the fulfilment of your order

  • For reporting purposes, or compliance in line with our legal obligations

  • To prevent fraud against yourself, Guinea Pigs Australia, or another third party

  • To seek your feedback in relation to the products or services you have purchased by way of a product review

  • To improve our website


In order to fulfil all or any of the criteria above, you agree that we may contact you by the most appropriate method and this may include; email, SMS, MMS, mail, social media, or telephone.
 

 

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

To purchase Goods via the Site, you may create an Account or check-out as a Guest.

If you check out as a Guest, full access to functionality on the Site may not be available to you including order history, order status, address book and receipt of additional marketing communications or access to tracking number.

In order to create an Account, you must provide personal details and contact information

Regardless of whether you create an Account or check out as a guest you warrant that the details you provide to Us are accurate and correct and you accept the responsibility that fulfilment of your order is predicated on the information you have provided to Us is correct at the time of ordering.

You must contact Us immediately if you believe someone else has access to your Account.

We reserve the right to modify your personal Accounts and/or Orders where the information provided is discontinued or obsolete, incomplete, incorrect, misleading, inactive for a reasonable period, or We have not been able to contact you using the information provided with your Account or Guest account, and/or where We believe your Account is being used for purposes that do not comply with these Terms and Conditions.

We reserves the right to modify or terminate an Account or Account details at Our absolute discretion, including the right to delete, merge or amalgamate duplicate Accounts held by you. We make no warranty to the completeness of the information that you provide Us.

Where We choose to use third-party services in conjunction with this Website, including secure payment options for purchasing Goods from the Site, you may also be required to create and maintain a separate account that may include personal and financial account details. You must comply with the terms of use with these third-party websites.

Non-compliance with these third-party websites may limit your ability to Order, be provided with Goods, rebates or bonus offers in conjunction with your Purchase.

 

Information security

We will take all reasonable steps to protect all personal or company information from misuse, loss, unauthorised access, modification or disclosure.

Your information is stored securely in an electronic form. For example, only personnel requiring access to the information are allowed access. All personal, company or confidential information is stored in secured premises or in electronic databases requiring logins and passwords.

Some information is kept for a number of years to comply with legal requirements. Any personal information that is no longer needed is destroyed.

 

Access and correction

You can request access at any time to view and correct any personal information that we hold. We will process your request promptly within a reasonable time. There is no fee for requesting access to your information. You may ask us at any time to correct personal information held by us about you which is incorrect or out of date.

We aim to ensure that all information we hold, which we collect, use or disclose is accurate, complete and up to date. You should promptly notify us if there are any changes to your personal information.

 

Ratings and Reviews

You acknowledge and agree that Guinea Pigs Australia reserve the right to publish part or all of any submitted reviews or ratings these may include first name and suburb of participants.

 

Changes to Our Privacy Policy

Guinea Pigs Australia reserve the right to modify this privacy policy at any time to meet legislative requirements. If changes are made, they will be reflected here in this policy. You are invited to contact Guinea Pigs Australia via phone or email if you have any questions or concerns regarding this policy.